IDE won't load -- sudden new issue

[glsmith7]

I've run into a weird issue I can't solve. It happens in nine six and nine eleven and 10dp8 on Windows eleven. (Board tells me I can't type digits since they might be external URLs....)

I've been using it for years, and yesterday was working on a stack. Very simple, just literally one card, two fields, and a bunch of buttons for text manipulation. Just a quick and dirty tool; nothing with preOpenStack handlers or anything like that.

I closed, shut down Livecode, and then went back to it a few hours later.

I get the splash screen when I open, but I can't get the IDE to load. My stack will load if I open it, but it doesn't give me the ribbon bar with File, Edit, etc.

There's no tool palette. No message box. And I can't get the latter two to come up by the keyboard shortcuts, nor can I shift into "Edit" mode by keyboard. SO i can use the stack as is, but can't edit it at all.

I've tried uninstalling, cleaning out all Livecode entries in RegEdit afterward, rebooting, etc.

The stack still loads on another machine just fine.

I can't even create a new stack -- I get just the new stack window, but again nothing from the IDE. If I close the stack, LIveCode keeps running as a background process on the Task Manager.

It might be something simple, but I can't for the life of me find it anywhere with Google or the livecode dot com help files.

Any advice appreciated.

[LCMark]

@glsmith7: It sounds like the IDE is failing to load properly. When the IDE starts up it creates a log file in the local appdata folder for your user - e.g. C:\Users\<username>\AppData\Local\RunRev\Logs\LiveCodeToolsLog.txt. If you send that to support we should hopefully be able to diagnose the problem.

[glsmith7]

Thanks for speedy reply; will forward it on.

GLS

[glsmith7]

FYI to any who have the same problem in future, support suggested the following:
=====
C:/Users/your_user_name/AppData/Roaming/RunRev/Preferences/

(note that `AppData` folder is hidden, so you need to enable "show hidden folders")
Just delete any files you find in Preferences and try restarting LiveCode.
=====

This worked perfectly. (I presume Mac users will find the file elsewhere, but the above is for Win 11).

GLS

[Klaus]

Mac users will find it here: /Users/<your username>/Library/Preferences/RunRev/livecode7.rev

[stam]

On any platform, just run this in the msgBox to get the preferences file location:

Code: Select all

put the filename of stack "revpreferences"

but I guess you need a functioning IDE to see that